BE&BI Tech will do our best to maintain strict quality controls and inspections with the goal of customer satisfaction, customer impressions & feelings, customer happiness.
Free repairs
If the product stops functioning within 1 year after purchase (product warranty period), a free repair is available.
(Even during the period of the free service, a service charge may be incurred if it involves the paid standard services in the warranty.)
Paid repair
1. If it is not a malfunction
- When a reinstallation is needed because the agency has installed the parts incorrectly (a fee occurs from the second installation)
- In the case of an installation failure or a failure due to the movement of the product, etc.
- In the case of a malfunction due to the incorrect installation or use of the consumer
2. If the malfunction is caused by a customer fault
- If a malfunction occurs due to the careless handling of the consumer or an improper repair
- In the case of a malfunction due to a wrong electric capacity
- In the case of a failure or damage during use or dropping the product when moving
- In the case of trouble due to the use of unspecified consumables
- If trouble occurs because a non B&B Tech technician or a non-designated partner has repaired the
product
3. Other cases
- Malfunctions due to natural disasters (fire, water damage, floods, etc.)
- When the consumable parts have reached the end of their lifespan (cartridges, handpieces, lamps,
cables
A/S Center
You can access our service by contacting your local distributor or your local dealer.
* The above information may vary depending on the agreement established with each country or local distributor.
* The parts retention period is five years.
* Failure to do so may result in a charge if you request service. Please check the user manual again.
